Angabe:
You recently ordered a computer game form the American company Game of Games but the delivered purcharse only includes a Spanish version of the game. Write a formal letter on oder to complain about this unfortunate mistake.
Text:
To: compony@gameofgame.com
from:ben.sch@gmx.at
subject: The wrong delivery
Dear Sir/Madam,
I am writing in order to complain about a purchase I have recently made. My name is Ben Geyer and I live in Austria.
One week ago I bought your new computer game “heart on heart” via Amazon. I had to wait very long for the package and so I was really hyped when I opened the game and put it into my play station. But when I started the game I realised that it is not my language. You probably sent me the Spanish version. I checked the language three times before I bought ordered the game. I did not to want anything get wrong, so I also called the support if the game is really my language. These assured me that it is in English. But no it is not.
I think you can image in which situation I am now. I looked forward to the game for days and now I do not understand everything. This is an unbearable situation for me and therefore my suggestion would be that you entitle me to some form of compensation.
I would be grateful if you could exchange my product, or refund my money. If you need my bank account or something other data you could write me when ever you want.
I hope we will find a way to solve the problem so I will not be forced to take further action because I did not have any struggles with your company since yet.
I would be grateful if you contact me at ben.sch@gmx.at as quickly as possible if you have a solution.
Yours faithfully,
Ben Geyer