Episode (App) Anmeldung nach Gerätwechsel?

Hallo

ich habe mein Handy gewechselt von Samsung zu iPhone und wollte jetzt natürlich auch die App „Episode“ wieder auf meinem neuen Gerät haben. Nun folgendes Problem ich wollte mich mit meinem Account in der App über Google anmelden und dann kam Folgende Mitteilung : „that account is associated with a state on a different platform“

wie oder was kann ich da jetzt machen?

1 Antwort

viasvitae

23.01.2018, 17:03

Wenn du kein Zugriff mehr auf das alte Gerät hast und dort in den Einstellungen deinen Account ausloggen kannst, dann bleibt dir nur noch die Möglichkeit ein Ticket an den Support von Episode zu schicken.

Das ist dann gar kein großes Problem, du schreibst denen einfach, dass du ein neues Gerät hast und ob sie den Account auf dem alten Gerät deaktivieren können.

Einer anderen Autorin die ich kenne haben sie genau bei dem Problem schon mal weiter geholfen.

Tickets schreiben kannst du in der App auf die Settings gehst und dann auf „Contact Support“

Woher ich das weiß:eigene Erfahrung – Seit 2015 Autor auf Episode.

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