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Aufgabenstellung: Schreibe einen letter of complaint an HomeExchange.com weil du mit "House Swapping" mehr als unzufrieden warst.
To whom it may concern, I am writing to tell you how disappointed I feel about the service of HomeExchange.com. My house swapping holiday which I organized with the help of your company was a complete disaster.
First of all I want to indicate that I wrote the description of my house with the utmost thoughts. Every word was true. A small idyllic house in the countryside of Lower Austria. I l cleaned the house up for almost a week that really everything is perfect when my guests come.
My first concern is about the walking distance of Brighton city centre. You can pass every distance by foot, but if you need 2 hours you cannot say walking distance. Another cause for complaint was that everything in the house was in a catastrophic condition. It was completely dusty and for example the freezer, dishwasher and wash – drier didn’t work.
I think in future it would be really great if you include a rating system on your site. I am afraid that if these conditions are not met, many other people will make similar experiences.
I hope you will be dealing with this matter without delay.