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Hello,

My name is XYZ and I'm generally very satisfied with your service and products. Only this time I was very disappointed: 

The boys sports trousers were of the correct size, but were delivered on a hanger which stretched the cuff too far, with the result that the cuff is permanently baggy and not elastic anymore. My boy won't ever be able to wear them.

I'll be happy to return the trousers, but I'd like to get a full refund including return postage. Can you help me with that?

Thanks,

XYZ

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